Student Feedback

Feedback from students is gathered in a variety of ways: student satisfaction data, curriculum committees, and course feedback surveys.

Student Satisfaction Data

Student Satisfaction data is gathered annually by survey as a Key Performance Indicator. Results of this survey are reviewed and analyzed annually for indications of the need to make changes in a program, and are also incorporated into the program review process. Program satisfaction is analyzed by program, by school, by Division, across the college and across the system, and changes implemented as appropriate.

Curriculum Committees

Curriculum Committees held annually with students provide more qualitative information. Faculty meet at least once each academic year with students in each program to give them an opportunity to make recommendations regarding curriculum and course objectives. These meetings provide a forum  for a joint discussion about curriculum and course objectives of the program, with the aim of continuous improvement in the quality and relevance of the program. Results from Curriculum Committees are incorporated into the program review process and recommendations for changes made as appropriate.


Course Feedback Surveys

Course Feedback is an essential component of all courses offered for credit at Niagara College, and provides a systematic and consistent mechanism for gathering and responding to input from students. A Student Course Feedback survey for each course each term is used to measure students’ perceptions of the learning context. It assists in the identification of areas of strengths and areas needing improvement in college course offerings.

What are the survey questions?

  1. I found that course requirements were clearly communicated to me.
  2. I found a close agreement between course objectives and learning activities.
  3. It was clear to me how this course fits into the overall program.
  4. The subject matter was presented in a way that was effective for me.
  5. The subject matter was presented or demonstrated at an appropriate pace for me.
  6. I was provided with up-to-date examples and applications that helped me learn the course content.
  7. Activities helped me become actively involved in learning the course content.
  8. Projects and assignments helped to further my understanding of the subject.
  9. The required textbook(s) or manual(s) was/were valuable.
  10. Other learning materials (handouts, Blackboard, web support material videos, etc.) were valuable.
  11. Blackboard was used to add to the learning experience.
  12. Scheduled classes in this course started and finished on time.
  13. My time during scheduled classes was effectively used.
  14. Classes were regularly held as scheduled.
  15. The course was delivered in an atmosphere that promoted mutual respect.
  16. In this course, I was encouraged to ask questions and to participate.
  17. I was encouraged to seek out-of-class assistance when needed.
  18. Methods of evaluation were clearly related to course objectives.
  19. Quizzes, tests, and assignments were returned in a timely manner.
  20. Methods of evaluation were a fair measure of my performance and learning.
  21. I would recommend this course to others.
  22. Overall, I would rate this course…

Survey Results

This section is currently under development. Check back soon.

 

Frequently Asked Questions about Course Surveys
For Students

  • Q: Why do I have to fill out course surveys?
    A: Course surveys are one of the ways the college can hear directly from students about what works and what needs to be improved in individual courses. This is part of the college’s quality assurance process.
  • Q: Will my answers to the survey questions affect my marks in any way?
    A: Survey results are anonymous. In addition, results of the course feedback surveys are not released until after grades have been submitted.
  • Q: Will my teacher know how I answer the survey questions?
    A: Survey results are completely anonymous, and only combined results from all students are reported.
  • Q: Where can I find the survey?
    A: The link will appear in the Course Information section of the Blackboard page for each of your courses. This link will appear during the entire semester, but will only be active during the last two weeks of the course.
  • Q: When should I complete the course survey?
    A: You can complete one survey for each course at any time during the last two weeks of the course.
  • Q: How will I know about the course survey?
    A: Usually there will be an announcement on Blackboard under Student News as well as an announcement on the Blackboard page for each of your courses.
  • Q: Why do I have to fill out multiple course surveys each term?
    A: Each course is different, and it is important for the college to hear about each course you are taking. We have tried to keep the survey short and ask only the most important questions.
  • Q: How much time will it take?
    A: Each survey takes approximately 5 minutes to complete.
  • Q: I can see a link for the course feedback survey on the Blackboard site, but it doesn’t work.
    A: The survey link will appear on Blackboard during the entire semester, but will only be active during the last 2 weeks (14 calendar days) of the course. Once the course has ended, the link will become inactive again.
  • Q: Can I complete the survey on my mobile phone?
    A: Yes.

For Administrators

  • Q: What is my role in the course feedback surveys?
    A: Administrators communicate the importance of course feedback surveys to faculty and students. When administrators use the results of the surveys to support faculty development and course improvement, the intention of the surveys become more apparent and more important.
  • Q: Why are we surveying every course every term?
    A: As part of the college’s quality assurance process, asking students to provide feedback on every academic course every term is an exemplary and necessary quality standard. It speaks to the college’s commitment to stakeholder input at the course level.
  • Q: What is the benefit of course feedback surveys?
    A: Course feedback surveys from students provide direct input on key areas of importance for course quality. Paying attention to results will improve our course and program quality as well as student satisfaction.
  • Q: How/when will I see the results of the surveys?
    A: After final grades have been submitted for each course (7 days after the official course end date), you will be able to login to view the results and generate reports. Your login doesn’t expire. If you have never received a login, contact Terri Stevens at  [email protected] and one will be generated for you.
  • Q: Can the surveys be customized in any way?
    A: At this time we are asking standard questions for all surveys, but we are hoping to make some limited customization available in the future.
  • Q: When a course is owned by one department, but taught in another department, who gets the results?
    A: The results will be available to the faculty person teaching the course and the administrator who “owns” the course in Academic Logistics (i.e., administrator who has the authority to approve changes to the course outcomes).
  • Q: What if I forget my username and/or password?
    A: Your username is the same as your Blackboard username, but the password may be different depending on how you set it up. Contact Terri Stevens at [email protected] if you forget your password and need it reset. Unlike Blackboard, your course feedback password never expires.

For Faculty

  • Q: Why are we doing course feedback surveys?
    A: This is a key way you can hear directly from students about areas of strengths and areas needing improvement in your course. You will also be able to analyze the results in ways that are meaningful to you.
  • Q: What is my role in the course feedback surveys?
    A: Faculty should announce to the students that the course feedback survey link is on their class/section Blackboard site (Course Information section) and encourage students to complete the survey online. It no longer requires valuable class time to complete the surveys. The survey link will appear during the entire semester, but will only be active during the last 2 weeks (14 calendar days) of the course. Once the course has ended, the link will become inactive again.
  • Q: How/when will I see the results of the surveys?
    A: After final grades have been submitted for each course (7 days after the official course end date), you will be able to login to view the results and generate reports using this link:
  • Q: Can I ask questions of my own?
    A: At this time we are asking standard questions for all surveys, but we are hoping to make some limited customization available in the future.
  • Q: When will the surveys be accessible?
    A: Surveys may be completed any time during the last two weeks before the course ends (14 calendar days). Once the course ends, the link becomes inactive.
  • Q: Who else will see the results of the survey?
    A: You and the academic administrator for the course will be able to view the results and generate reports.
  • Q: Why are students completing several surveys each term?
    A: Every course is different and it is important to hear directly from students about what works and what needs to be improved in individual courses. This is part of the college’s quality assurance process.
  • Q: What do we do with the results?
    A: Results from course feedback are used to identify modifications needed for continuous improvement of courses, instruction, and support for faculty professional development. The user friendly reports will allow you to see your results in a way that is meaningful to you.
  • Q: Can we evaluate online courses?
    A: Yes for all Niagara College online courses, but not OntarioLearn courses since they have their own feedback tool.
  • Q: I see a link for the course feedback survey on the Blackboard site, but it doesn’t work.
    A: The survey link will appear on Blackboard during the entire semester, but will only be active during the last weeks (14 calendar days) of the course. Once the course has ended, the link will become inactive again.
  • Q: What if there is more than one faculty member for the same section (Blackboard site)?
    A: Every faculty member teaching the course can access the survey results for the course.
  • Q: How reliable is student feedback?
    A: Research shows that course evaluations generally provide reliable and valid data, if considered along with a variety of other variables which recognize the multi-dimensionality of teaching (i.e., formative feedback, self evaluation, peer feedback, observations and performance reviews, student achievement, etc.).
  • Q: What if I forget my username and/or password?
    A: Your username is the same as your Blackboard username, but the password may be different depending on how you set it up. Contact Terri Stevens at [email protected] if you forget your password and need it reset. Unlike Blackboard, your course feedback password never expires.

For Support Staff

  • Q: What is my role in the course feedback surveys?
    A: Encourage faculty to make students aware of the course survey link, and remind faculty and students about the course feedback survey in the last two weeks of class. The survey link will appear during the entire semester, but will only be active during the last 2 weeks (14 calendar days) of the course. Once the course has ended, the link will become inactive again.
  • Q: Where do faculty and administrators login?
    A:
  • Q: Faculty and Administrators are asking me about their login ID and password.
    A: Their username is the same as their Blackboard username, but the password may be different depending on how they set it up. If they never received a login or they need their password reset, they can contact Terri Stevens at [email protected]. Unlike Blackboard, the course feedback password never expires.